Refund policy

EXCHANGES

At Carbonel Couture, we want you and your cat to be completely satisfied with every product you’ve purchased, and we take great care in ensuring we carry only the highest quality products to meet your needs. 

We understand that products sometimes don’t meet expectations or things don’t work out as they should, which is why we give you the peace of mind of a replacement if the product doesn’t meet your needs, or if it’s found to be defective. If you received a damaged shipment or faulty product, please email photos of the item within 7 days of receipt to carbonelcouture@gmail.com, include your order number and name, and we will work with you to resolve the issue.