Shipping & Exchanges

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EXCHANGES

At Carbonel Couture, we want you and your cat to be completely satisfied with every product you’ve purchased, and we take great care in ensuring we carry only the highest quality products to meet your needs. 

We understand that products sometimes don’t meet expectations or things don’t work out as they should, which is why we give you the peace of mind of a replacement if the product doesn’t meet your needs, or if it’s found to be defective. If you received a damaged shipment or faulty product, please email photos of the item within 7 days of receipt to carbonelcouture@gmail.com, include your order number and name, and we will work with you to resolve the issue.

SHIPPING

Shipping is automatically charged at a flat rate of $8.95 per order at checkout

We offer FREE Standard Shipping for orders over $100.

Express delivery is offered within Australia for $14.95.

Delivery within Australia by Express Post can be expected in 2-5 business days. Standard Post may take 2-10 days depending on your location and the volume of parcels in the system at Australia Post at the time. Shipping may take longer over peak periods or to remote locations. This is unfortunately beyond our control. 

We endeavour to ship all parcels with 3 business days of confirmation of the order. This can be delayed in peak periods, public holidays and sale time.

Please contact us if you experience a significant delay or issue with shipping. We will contact the carrier to resolve any issue. If a parcel is lost as a result of incorrect shipping details being provided at time of purchase, we will not be able to provide a replacement.